Calltouch Source

Renta supports data export from Calltouch to following destinations:

  • Google BigQuery
  • Clickhouse
  • SQL Server
  • Google Spreadsheets

Integration creating in data warehouse (DWH)

  1. Go to integrations catalog;
  2. Select Calltouch;
  3. Add a Calltouch account that has the necessary data;
  4. Choose the added Calltouch account;
  5. Specify the destination you want to import the data into;
  6. Go to the settings screen and set necessary configuration:

Report type

Report type consists of the unique set of parameters and metrics available for uploading to DWH. Each Report Type has its own parameters and metrics collection.

Name Description
Calls Returns all calls data.
Requests Returns all requests data.
Orders Returns all orders data.

Parameters

Parameters contains the list of parameters and metrics available for export. Specify the parameters required for uploading.

As a result, Renta will create the table that will contain the selected parameters data. The order of the selected parameters in the Rentas interface will match to the order of the table columns.

Filters

Call attribution model

In this tab you can choose how inserting data will be filtered: by last interaction or by last indirect.

Bind to

In this tab you can tie your report with either by date of calls or by date of session.

Unique

In this tab you can choose the uniqueness of inserting data: unique, repeated or both.

Target

In this tab you can choose targeting of inserting data: target, untarged or both.

Unique-Target

In this tab you can combine the previous 2 filters: uniquely targeted, non-unique targets or both.

Callback

In this tab you can choose how inserting data will be filtered: by associated with transactions or by non associated with transactions.

With orders

In this tab you can choose how inserting data will be filtered: by last interaction or by last indirect.

Date range type

Choose the inserting period. You can specify any historical time interval.

To select the necessary time, enter the date from which you want to start uploading data in the “From” field, then enter the end date in the “To” field.

If you want the data in the table to be updated daily and supplemented with new days, then enter “Yesterday” in the “To” field.

Detailed instructions for working with a date range.

Integration name

There is an auto generated name for your integration and here you can edit it as much as you like.

Both Cyrillic and Latin are permitted, but not more than 100 symbols.

The integration name is displayed on the Integration List page.

Table name

There is an auto generated name for your table and here you can edit it as much as you like.

Only Latin is permitted, numbers and “_” symbol.

Update time

You can specify any update time that you need. Users choose early morning integration updates most often, for example 5 AM.

In that case your integration will update in period from 5 AM to 6 AM.

Integrations are updating according to the time zone selected in your profile settings.

Overwrite period

Data overwrite period is a retrospective update of data for the selected period.

For instance you choose the overwrite period “Last 7 days” – it means that all data for the last 7 days will be deleted and inserted once again with updated data.

Note: this tab appears only if parameters like Day/Date/Time Period etc have been chosen.

Integration creating in Google Spreadsheets

Take advantage of the free extension available in the Google Workspace Marketplace. In order to do it:

  1. Install the extension Renta Spreadsheets Add-on.
  2. Then go to Google Sheets and in the Tools tab select Renta
  3. Press the Run button.

After that a workspace with integration settings will open in the right sidebar. Detailed instructions for creating an integration are available at this link. Please note that all integrations created in Google Spreadsheets are also available for management in the web version of Renta.

Data Structure

Name Description Type
callId The unique identifier for a call in a calltouch. INTEGER
attribution Call attribution model. STRING
callerNumber Caller number STRING
redirectNumber Redirect number If the call forwarding number is not one (the dialing group is configured for several numbers or the call forwarding number is foreign), then the value 'undefined' will be substituted. STRING
date Date of the call DATE
datetime Date and time of the call DATE
waitingConnect Waiting time for a response. INTEGER
duration The duration of the conversation. INTEGER
phoneNumber Called number. STRING
successful Call status STRING
uniqueCall Unique call STRING
targetCall Target call STRING
uniqTargetCall Uniquely targeted call STRING
callbackCall Callback call STRING
source Source STRING
medium Medium STRING
keyword Keyword STRING
url The address where they hit the site. STRING
callUrl The page address on which the visitor made a call. STRING
ref The address from which you went to the site. STRING
utmSource The value of the utm-tag utm_source. STRING
utmMedium The value of the utm-tag utm_medium. STRING
utmCampaign The value of the utm-tag utm_campaign. STRING
utmContent The value of the utm-tag utm_content. STRING
utmTerm The value of the utm-tag utm_term. STRING
sessionId The unique identifier for the calltouch session. INTEGER
clientId The unique identifier for Universal Analytics. STRING
yaClientId The unique ID for Yandex.Metrica. STRING
sipCallId The unique identifier of the session with the Calltouch PBX. Its value is sent to your equipment in case of using SIP trunk redirection. It can be useful when integrating with your PBX. STRING
userAgent Information about the device from which you visited the site. STRING
ip The IP address of the visitor. STRING
order-createdDate contract creation date DATE
order-completedDate date of contract signing DATE
order-orderDate Order date DATE
order-orderNumber Order number STRING
order-plannedAmount Estimated order amount FLOAT
order-completedAmount Real order amount FLOAT
order-phoneNumber Order phone number STRING
order-source Order source STRING
order-sessionId Order session ID STRING
order-utmSource Order utm_source STRING
order-utmMedium Order utm_medium STRING
callreferenceId The unique identificator of the call. STRING
siteId Identificator for the site. STRING
yandexDirect-campaignId Identificator of the campaign from Yandex Direct ad. INTEGER
yandexDirect-adGroupId Identificator of the group from yandex direct ad. INTEGER
yandexDirect-adId Identificator of the ad from Yandex Direct ad. INTEGER
yandexDirect-criteriaId Phrase identificator from Yandex Direct ad. INTEGER
googleAdWords-campaignId Campaigns identificator from Google Adwords ad. INTEGER
googleAdWords-adGroupId Adgroups identificator from Google Adwords ad. INTEGER
googleAdWords-creativeId Identificator of the creative from Google Adwords ad. INTEGER
googleAdWords-criteriaId Identificator of the phrase of the customer from Google Adwords. INTEGER
mapVisits.sessionDate Parameter contains customers visit history. Добавить в маппинг: Array(Nullable(DateTime))
mapVisits.sessionId Parameter contains customers visit history. ARRAY(STRING)
mapVisits.ip Parameter contains customers visit history. ARRAY(STRING)
mapVisits.city Parameter contains customers visit history. ARRAY(STRING)
mapVisits.source Parameter contains customers visit history. ARRAY(STRING)
mapVisits.medium Parameter contains customers visit history. ARRAY(STRING)
mapVisits.keyword Parameter contains visit history. ARRAY(STRING)
mapVisits.url The urls visit history. ARRAY(STRING)
mapVisits.ref Parameter contains customers history. ARRAY(STRING)
mapVisits.utmMedium Utm-tags visit history. ARRAY(STRING)
mapVisits.utmSource Utm-tags visit history. ARRAY(STRING)
mapVisits.utmTerm Utm-tags visit history. ARRAY(STRING)
mapVisits.utmContent Utm-tags visit history. ARRAY(STRING)
mapVisits.utmCampaign Utm-tags visit history. ARRAY(STRING)
mapVisits.guaClientId The identificator of clients visit history. ARRAY(STRING)
callTags.category Category of the calltag. ARRAY(STRING)
callTags.type Type of the calltag. ARRAY(STRING)
callTags.names Names of the calltags. ARRAY(STRING)
date Date of the call DATE
datetime Date and time of the call DATE
source Source STRING
medium Medium STRING
keywords Keywords STRING
url The address where they hit the site. STRING
ref The address from which you went to the site. STRING
utmSource The value of the utm-tag utm_source. STRING
utmMedium The value of the utm-tag utm_medium. STRING
utmCampaign The value of the utm-tag utm_campaign. STRING
utmContent The value of the utm-tag utm_content. STRING
utmTerm The value of the utm-tag utm_term. STRING
sessionId The unique identifier for the calltouch session. INTEGER
guaClientId The unique identifier for Universal Analytics. STRING
yaClientId The unique ID for Yandex.Metrica. STRING
ip The IP address of the visitor. STRING
siteId Identificator for the site. STRING
yandexDirect-campaignId Identificator of the campaign from Yandex Direct ad. INTEGER
yandexDirect-adGroupId Identificator of the group from yandex direct ad. INTEGER
yandexDirect-adId Identificator of the ad from Yandex Direct ad. INTEGER
yandexDirect-criteriaId Phrase identificator from Yandex Direct ad. INTEGER
googleAdWords-campaignId Campaigns identificator from Google Adwords ad. INTEGER
googleAdWords-adGroupId Adgroups identificator from Google Adwords ad. INTEGER
googleAdWords-creativeId Identificator of the creative from Google Adwords ad. INTEGER
googleAdWords-criteriaId Identificator of the phrase of the customer from Google Adwords. INTEGER
mapVisits.sessionDate Parameter contains customers visit history. Добавить в маппинг: Array(Nullable(DateTime))
mapVisits.sessionId Parameter contains customers visit history. ARRAY(STRING)
mapVisits.ip Parameter contains customers visit history. ARRAY(STRING)
mapVisits.city Parameter contains customers visit history. ARRAY(STRING)
mapVisits.source Parameter contains customers visit history. ARRAY(STRING)
mapVisits.medium Parameter contains customers visit history. ARRAY(STRING)
mapVisits.keyword Parameter contains visit history. ARRAY(STRING)
mapVisits.url The urls visit history. ARRAY(STRING)
mapVisits.ref Parameter contains customers history. ARRAY(STRING)
mapVisits.utmMedium Utm-tags visit history. ARRAY(STRING)
mapVisits.utmSource Utm-tags visit history. ARRAY(STRING)
mapVisits.utmTerm Utm-tags visit history. ARRAY(STRING)
mapVisits.utmContent Utm-tags visit history. ARRAY(STRING)
mapVisits.utmCampaign Utm-tags visit history. ARRAY(STRING)
mapVisits.guaClientId The identificator of clients visit history. ARRAY(STRING)
requestType Type of the request. STRING
browser Customers browser. STRING
city Customers city. STRING
attribution Call attribution model. STRING
subject The voluntary forms name on users website. STRING
uniqTargetRequest The unique target request. BIT
uniqueRequest The unique request. BIT
requestNumber The number of the request. STRING
requestId The identificator of the request. INTEGER
targetRequest The target Request. BIT
status Status. STRING
client_fio Clients full name. STRING
client_clientId The clients identificator. INTEGER
client_phones.phoneNumber The phone number of client. ARRAY(STRING)
client_phones.phoneType Type of the phone. ARRAY(STRING)
client_contacts.contactType The contact type of clients. ARRAY(STRING)
client_contacts.contactValue Array that contains clients email. ARRAY(STRING)
date Date of the call DATE
datetime Date and time of the call DATE
visit_source Source STRING
visit_medium Transition channel. STRING
visit_keyword The keyword order. STRING
visit_utmSource The value of the utm-tag utm_source. STRING
visit_utmMedium The value of the utm-tag utm_medium. STRING
visit_utmCampaign The value of the utm-tag utm_campaign. STRING
visit_utmContent The value of the utm-tag utm_content. STRING
visit_utmTerm The value of the utm-tag utm_term. STRING
siteId Identificator for the site. STRING
requestType Type of the request. STRING
client_fio Clients full name. STRING
completedAmount Completed Amount. FLOAT
isDeleted Shows if the order is deleted or not. BIT
manager Manager that is responsible for the order. STRING
orderNumber Number of the order. STRING
orderDate Date of the order. STRING
order_callId The identificator of call. INTEGER
order_duration Duration of the order. FLOAT
order_phoneNumber Phone number of the order. STRING
order_type Type of the order. STRING
order_ani STRING
order_dateCall Orders date of the call. STRING
order_requestNumber Number of request order. STRING
orderStatus Status of the order. STRING
plannedAmount Deals budget. FLOAT
service Services name that is using Calltouch API. STRING

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