Terms of Service

Last updated: April 13, 2026

Acceptance of Terms

By accessing, registering for, or using any service offered by Renta CDP Limited ("Renta," "we," "us," or "our"), you ("User," "Customer," or "you") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case "you" refers to that entity. If you do not have such authority, or if you do not agree with these Terms, you must not access or use our services.

Definitions

For the purposes of these Terms:

1. "Services" means the Renta platform, including all software, APIs, connectors, SDKs, tools, and features made available by Renta CDP Limited, whether accessed via the web application, REST API, or any other interface.
2. "Customer Data" means all data, files, content, and information submitted to or processed through the Services by or on behalf of the Customer.
3. "Subscription" means a paid or trial plan granting access to the Services for a defined period and scope as set forth in an Order Form or selected at sign-up.
4. "Order Form" means a written or electronic ordering document specifying the Subscription tier, fees, and any additional terms agreed between the parties.

Services

Renta CDP Limited provides a cloud-based Customer Data Platform (CDP) comprising the following core services:

1. Renta Marketing ETL — an automated data pipeline and integration infrastructure enabling users to extract, transform, and load (ETL) data from third-party advertising platforms, SaaS applications, databases, and other sources into data warehouses, data lakes, and other destinations. The service supports both batch ETL pipelines and Change Data Capture (CDC) replication.
2. Renta Tracker — a first-party event-tracking solution, including JavaScript SDK, Android SDK, and server-side integrations, for collecting, routing, and enriching customer behavioral and event data.
3. Pre-built Connectors — a library of 100+ connectors to advertising platforms (including Google Ads, Meta Ads, TikTok Ads, LinkedIn Ads), CRM and SaaS tools (including HubSpot, Salesforce, Google Sheets), databases (including PostgreSQL), and cloud destinations (including Google BigQuery, Snowflake, Amazon Redshift, ClickHouse, Amazon S3, Google Cloud Storage).
4. REST API and MCP Server — programmatic access to pipeline orchestration, data ingestion, and platform features.
5. Associated platform features — including scheduling, schema mapping, pipeline monitoring, alerting (Slack, email, webhook), team and role management, and related tooling.

We reserve the right to modify, expand, or discontinue, temporarily or permanently, any part of the Services with reasonable notice to you. For paid Subscriptions, material discontinuation of a core feature will be communicated at least thirty (30) days in advance.

Subscription and Fees

3.1 Plans. Access to the Services is provided on the basis of a Subscription plan (free trial, self-serve, or enterprise) as selected by you or agreed in an Order Form. Subscription features, usage limits, and fees are described on our pricing page or in the applicable Order Form.

3.2 Payment. Fees are due in advance for each billing period. All fees are non-refundable except as expressly set out in our Refund Policy or as required by applicable law. We reserve the right to suspend access to the Services if fees remain unpaid for more than ten (10) days following the due date.

3.3 Taxes. All fees are exclusive of taxes, levies, and duties. You are responsible for paying all applicable taxes associated with your Subscription, except for taxes based on Renta's net income.

3.4 Changes to Fees. Renta may modify Subscription fees upon at least thirty (30) days' prior written notice. Continued use of the Services after such notice constitutes your acceptance of the revised fees.

Use of Services

4.1 Permitted Use. You agree to use the Services solely for lawful business purposes and in accordance with these Terms, all applicable laws and regulations, and any guidelines published by Renta.

4.2 Prohibited Conduct. You must not, directly or indirectly:

1. Use the Services to process, store, or transmit data in violation of applicable privacy, data protection, or export control laws;
2. Reverse engineer, decompile, disassemble, or attempt to derive the source code of any component of the Services;
3. Use the Services to build a competing product or service;
4. Introduce malicious code, viruses, or any other harmful components into the Services or Renta's infrastructure;
5. Exceed usage quotas or circumvent rate limits or access controls;
6. Resell, sublicense, or otherwise make the Services available to third parties except as expressly permitted by Renta;
7. Use the Services in any manner that damages, disables, or impairs Renta's infrastructure or that of its providers.

User Accounts

You may be required to create an account to access the Services. You agree to: (i) provide accurate and complete registration information; (ii) maintain the security and confidentiality of your credentials; (iii) promptly notify Renta at support@renta.im of any suspected unauthorized access or security breach; and (iv) accept responsibility for all activities that occur under your account. Renta is not liable for any loss or damage arising from your failure to comply with these obligations.

Data Processing and Privacy

6.1 Customer Data. As between the parties, you retain all rights, title, and interest in and to your Customer Data. By using the Services, you grant Renta a limited, non-exclusive license to process Customer Data solely as necessary to provide and improve the Services.

6.2 Data Processing Agreement. To the extent that Renta processes personal data on your behalf as a data processor under the General Data Protection Regulation (EU) 2016/679 ("GDPR") or equivalent legislation, such processing is subject to Renta's Data Processing Agreement, which is incorporated into these Terms by reference and is available upon request at support@renta.im.

6.3 Privacy Policy. Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference and describes how we collect, use, and disclose information about you as a user of our platform (as a data controller).

6.4 Security. Renta maintains reasonable technical and organizational security measures designed to protect Customer Data against unauthorized access, disclosure, or loss. Details of our security practices are available in our Security documentation.

Intellectual Property

7.1 Renta IP. The Services, including all software, interfaces, content, documentation, trademarks, and other materials, are and remain the exclusive property of Renta CDP Limited and its licensors, protected by international copyright, trademark, patent, and other intellectual property laws. No rights are granted to you other than as expressly set out in these Terms.

7.2 Customer IP. Renta claims no ownership over your Customer Data or any intellectual property you submit through the Services.

7.3 Feedback. If you provide suggestions, ideas, or feedback regarding the Services ("Feedback"), you grant Renta a worldwide, irrevocable, royalty-free license to use such Feedback for any purpose without obligation or compensation to you.

Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information"). Each party agrees not to use or disclose the other's Confidential Information except as necessary to perform its obligations or exercise its rights under these Terms. This obligation does not apply to information that is or becomes publicly known through no breach of this section, was independently developed, or is required to be disclosed by law or court order (with prior notice to the disclosing party where legally permitted).

Termination

9.1 By You. You may terminate your Subscription at any time by following the cancellation instructions within the platform or by contacting support@renta.im. Termination takes effect at the end of the then-current billing period unless otherwise agreed.

9.2 By Renta. Renta may suspend or terminate your access to the Services immediately upon written notice if: (i) you materially breach these Terms and fail to cure such breach within ten (10) days of notice; (ii) you become insolvent or subject to bankruptcy proceedings; or (iii) continued provision of the Services would expose Renta to legal liability or violate applicable law.

9.3 Effect of Termination. Upon termination: (i) all licenses granted to you cease immediately; (ii) you must stop using the Services; and (iii) you may export your Customer Data within thirty (30) days of termination, after which Renta may delete it in accordance with its data retention policy. Termination does not relieve you of any payment obligations accrued prior to termination.

Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by applicable law, Renta CDP Limited expressly disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Renta does not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components, or that any defects will be corrected. Any reliance on the Services is at your own risk.

Limitation of Liability

11.1 To the maximum extent permitted by applicable law, in no event shall Renta CDP Limited, its officers, directors, employees, affiliates, or licensors be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages (including loss of profits, data, business, or goodwill) arising out of or related to your use of or inability to use the Services, even if Renta has been advised of the possibility of such damages.

11.2 To the maximum extent permitted by applicable law, Renta's total cumulative liability arising out of or related to these Terms shall not exceed the greater of: (i) the fees paid by you to Renta in the twelve (12) months immediately preceding the claim; or (ii) one hundred euros (€100).

11.3 The limitations above shall apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and notwithstanding the failure of essential purpose of any limited remedy. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full.

Indemnification

You agree to indemnify, defend, and hold harmless Renta CDP Limited and its officers, directors, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (i) your access to or use of the Services in violation of these Terms; (ii) your Customer Data infringing, misappropriating, or violating any third-party rights; (iii) your violation of any applicable law or regulation; or (iv) any claims by third parties arising from your use of the Services.

Changes to Terms

Renta CDP Limited may amend these Terms at any time. For material changes, we will provide at least fourteen (14) days' prior notice via email or a prominent notice within the platform. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services before the effective date.

Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts of Cyprus. Notwithstanding the foregoing, Renta reserves the right to seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property rights.

General Provisions

1. Entire Agreement. These Terms, together with the Privacy Policy, any Data Processing Agreement, and any applicable Order Form, constitute the entire agreement between you and Renta regarding the Services and supersede all prior agreements.
2. Severability. If any provision of these Terms is found to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
3. Waiver. Failure by Renta to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
4. Assignment. You may not assign or transfer any rights under these Terms without Renta's prior written consent. Renta may assign these Terms freely in connection with a merger, acquisition, or sale of assets.
5. Force Majeure. Neither party shall be in breach of these Terms to the extent that performance is prevented or delayed by circumstances beyond that party's reasonable control.
6. Language. These Terms are written in English. Any translations are provided for convenience only; in the event of any conflict, the English version prevails.

Contact Us

If you have any questions about these Terms, please contact us at:

Renta CDP Limited Email: support@renta.im

By using our services, you agree to these Terms of Service, Confidentiality Policy and Refund Policy.